Pump International Ltd – Returns and Refund Policy.
We at Pump International Ltd strive to ensure that the products we manufacture and supply reach you as described, undamaged and perform as expected.
Should you not be satisfied with our products, you may return them for a replacement or refund, subject to the following terms and conditions:
- Non-Defective Returns – These will be accepted within 14 days of receipt. The goods must be complete, untampered with and contain all literature and original packaging sent with pump. Please note, shipping costs will not be refunded. Please use a carrier that is able to provide you with proof of delivery, and we strongly recommend you insure your returns shipment in case of loss or damage in transit.
- Defective Returns – Despite our best efforts, we appreciate that these occasionally do occur. Should you believe your item to be defective, please call 01209 831937 to discuss. Such returns will be accepted up to 28 days from receipt of item, for a replacement or full refund. Again, items must be complete, contain all relevant literature and packaging.
- Damaged during Transit – If this occurs, please refuse to accept the delivery, if you accept it, make sure the courier records the damage in order for a damage claim to be made. Please keep the item together with all original packaging and notify us within 48 hours. Should you fail to notify us, our regular returns policy will override any such damage claim.
- Should you refuse to accept the package without reason, you will be responsible for the return carriage charge.
We want you to be satisfied and comfortable with you shopping experience with us. If anything gives you concern, if you are uncertain about any aspect of your purchase, please call us on 01209 831937, we can swifly and calmly resolve most events.
Online and Telephone Customers:
Pump International Ltd must offer these customers a full refund for goods if they are informed within 14 days of the customer receiving the goods that they wish to cancel. The customer has a further 14 days to return the goods, unused and in original packaging. Pump International Ltd has an additional 14 days to refund the customer from receipt of the goods. The customer is not obliged to give any reason for the return.